The future of IT Service Management
ITSM has been a system of record
for forty years.
We're turning it into a system of intelligence.
The problem
Modern IT outgrew its teams.
Scale that outpaces your team
Cloud footprints expand. Vendor stacks deepen. Incidents, changes and vulnerabilities multiply. Your headcount doesn't. The gap widens every quarter.
Resilience under constant pressure
Outages cost more, propagate faster, repeat more often. Continuous detection, early warning and autonomous response are the new baseline — most IT teams can't deliver all three at once.
More to manage. Same team.
Workloads up across every IT function. Headcount flat. Doing more — without cutting governance, audit or service quality.
What we are
The intelligent layer above your IT stack.
OpsHelm sits above the tools your team already runs. We don't replace them — we add a specialised layer that learns from them, acts through them, and earns autonomy at the pace your operation can absorb.
Plugs into the tools you already run
Specialist capabilities
An expanding library of specialised agents.
Each focused on a single operational discipline. Each governed by the same control plane. None on your payroll.
Operational pattern recognition
Risk gating & change advisory
Knowledge mining
SLA & capacity monitoring
Trend & anomaly detection
Service health analysis
Category · Building the first managed AI ops service for IT
Operated by humans. Governed by software.
We're building the first managed AI operations service for IT. You bring the data and the people. We install, monitor, tune and audit every agent in production — so your team focuses on outcomes, not on running an AI platform.
Install
We connect OpsHelm to your existing ITSM stack and your CMDB. No platform change. No data migration.
Operate
Named OpsHelm operators monitor every agent in production. Runtime checks, drift detection, kill switch on call.
Tune
Patterns, policies and thresholds tuned as your operation evolves. You don’t manage the platform — we do.
Report
Compliance-grade audit evidence delivered each quarter. Reviewable by your auditors, board-ready for your CIO.
You focus on outcomes. We make sure the AI behaves.
Trust
Enterprise-grade by default.
Operating IT at scale demands more than autonomy. OpsHelm runs every action through a policy gate, in a tenant-isolated runtime, with a complete audit trail — so the team gets trust on day one and signs off on day two.
Pillar 01
Augment
Specialist agents for the operational disciplines you can’t justify staffing full-time. They sit above your existing tools — no replacement, no rip-and-replace.
Pillar 02
Earn
Graduated autonomy. Simulation, Shadow, Advisory, Autonomous. Promote each agent only when it has proven itself in your environment — at your pace.
Pillar 03
Account
Hash-chained audit, fail-closed policy gate, explainable decisions. Every action reviewable by your auditors before your COO signs off.
The product
Designed by operators, for operators.
PATTERN
AUTH_TIMEOUT_CAPACITY
47
incidents
PATTERN
DB_CONNECTION_POOL
23
incidents
PATTERN
EMAIL_RELAY_QUEUE
9
incidents
Get started
See OpsHelm AI on your data.
30-minute walkthrough. We'll boot a dedicated tenant, load a sample of your ITSM data, and run the agents live. No commitment.